This is the privacy statement for Coln Residential. Please read it carefully. You should only use this site and complete our Contact Form if you agree to our use of information about you in accordance with this privacy statement.
We’re committed to protecting you and your family’s personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we:
Please read this policy carefully. By using any of our websites, and any services we offer via our websites, you are agreeing to the processing of your data as set out below. We sometimes use your data to provide additional marketing services but you can opt-out at any time. For more information, see section 6 Contacting you for marketing purposes below.
The Coln Residential group includes the brands:
In addition, we act on behalf of a number of Joint Ventures, in which we hold a material interest.
In this policy, “we” refers to all of the above.
The Coln Residential website is operated by a third party on Coln’s behalf.
We are committed to safeguarding your personal information and we comply with all data protection laws including:
We may collect personal information when you:
This may include for example your:
As well as information about:
This policy also covers our use of any of your personal information, whether provided to us in person, over the phone, via email, SMS or any social messaging, via website forms, property portals or in other correspondence.
Requests for additional information
Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing a home from us, or if you ask us to contact you with properties/developments that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.
Queries via social media
Our social media pages, such as Twitter, LinkedIn and Facebook may be monitored by a third-party company. They pass any customer queries, questions or complaints onto the most appropriate person in our team so that we can respond accordingly.
IP addresses
If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address².
CCTV and call monitoring
Our developments and Sales Offices may use CCTV to make sure we provide a safe and secure environment for all visitors to our premises and to ensure the protection of our employees and property.
We may also record calls for training, monitoring and quality purposes to and from our Customer Services Helpline.We may collect personal information when you:
We do not sell customer’s personal data to third parties and will only use your personal information to provide you with details of our own products, properties or developments which we believe will be of interest to you. With your permission, we will pass detail to third parties such as Financial Service Providers and Solicitors. In addition, we may use your information to:
Contact you.
If you have indicated a specific interest in a property/development, or a particular area in which we have properties/developments available.
Provide a relevant service.
If you have contacted us for a specific purpose or accessed our services by completing a website form and not opted out, we’ll take into account your perceived preferences for a specific property type or location. In the event that you do not wish to receive this personalised service, you can unsubscribe from our emails or similarly contact us as set out in section 10 of this policy.
Tailor our service to your location.
With your permission, we may use IP addresses and device identifiers to identify your location. We will use this for general, depersonalised statistical purposes. We may also use this information to direct you to specific developments/properties in your area.
Improve our service.
We provide information to third parties for research, market research and analytical purposes. These activities will be undertaken to help us to improve and promote our products and services and provide consumer insight. No personal data will be publicly available.
Please rest assured that any personal information given to us for a specific use or purpose will not be used for any other purpose without your notification and (where appropriate) permission. See section 10.
We may contact you:
For legitimate purposes aligned with our contract.
In relation to a previous communication from you. This includes any comment or complaint concerning us, our services, properties or developments, or any previous contact we may have had with you.
If you requested further information or signed up to a product, property or development, whether directly through us or via a third-party provider, such as a property portal.
If you have expressed an interest in a specific product, property or development.
To provide you with additional information concerning a specific property/development, type of property/ development or similar properties/developments to those in which you have expressed an interest.
For marketing purposes, if you have chosen to receive a service from us by completing one of our website forms and not opted out, in accordance with this policy, see section 6.
xWe will only contact you for marketing purposes, via email, SMS or phone, if you have agreed to this or where you have requested a service from us and not opted out. You can easily unsubscribe from any of those sources at any time by contacting us via phone, letter or email and request for your details to be removed. Please title the correspondence accordingly and address to the GDPR Manager at Coln Residential 19 Apex Court Woodlands Bristol BS32 4JT. We will deem a service request to be any of the following:
Arrange a viewing – to request a viewing. In this instance, we will call you to arrange a suitable time for an appointment for you to visit one of our developments.
Call-back request – when you request us to call you back to find out more about one of our developments.
Keep me informed – this is where you ask us to keep you updated on a development that has not launched yet (coming soon site).
Download brochure – when you request to download a brochure of one of our developments.
Registration – When you register on our website with an account to store your searches, etc.
Information emails/SMS/phone calls
We offer regular information by emails, telephone and SMS communications concerning our properties and developments please advise by ticking the relevant option of how you wish for us to stay in touch.
Tailoring our service to you
We may personalise our communications with you based on the information you provide to us and the information we obtain when you use our platforms.
Third parties
We do not allow the information we hold about you to be used for advertising purposes or contact from third parties (other than our appointed sales partners where it might be relevant to do so, as mentioned above). However, if you show an interest in a specific property/development or type of property/development via a third-party website, such as a property portal, this is outside of our remit – we have no control over who else can contact you.
Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g. Government bodies, law enforcement agencies and similar).We will retain your information within our group of companies, except:
At your request
If you have requested that we share the information with you or have given your permission.
To fulfil our contractual/similar obligations to you
For example, in connection with any property you are in the course of purchasing or have purchased from us, or which you had previously sought to purchase from us. This could include:
Keeping you in the know
When you enter into a contract with us, we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.
Destroying data
Whilst not sharing your personal information, we may use suitable and accredited third-party organisations specifically for the purpose of destroying or deleting any personal data.
If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you until you reach the age of 18 – this is simply because of the nature of the legal obligations you will enter into when purchasing a property.
This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.
Purchasing a property: If you enter into a contract with us to purchase a property, we will hold your information for a maximum of 12 years from the date of completion of that purchase.
Anti-money laundering: In the event that you provide us with personal information so that we can fulfil any anti-money laundering obligations, we will retain such information for a period of 5 years – this is to fulfil our legal obligations.
If you contact us: If you get in touch regarding any of our properties/developments or types of property/developments or the services we provide – whether we receive such contact directly from you or via a third party – we will retain your personal information until whichever of the below happens first:
We will use all reasonable efforts to delete (aside from the note of your request to be deleted) all information in our possession which constitutes, in our reasonable opinion, personal data belonging to you.
Deletion of personal data “Right to be forgotten.” It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.
Keeping your details accurate
You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.
Sending a request
A request for the deletion or correction of personal data should be addressed to the Data Protection Manager at Coln Residential Ltd at our registered office, or by email to Contact@Colnresidential.com. Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.
What do we do?
Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.
Third-party platforms
If you wish to be deleted from or want to ensure your details are accurate with any third-party owned platform, such as a property portal, you will need to contact them directly. These third-party websites have their own privacy policies and are also likely to use cookies, and we, therefore, advise you to review them.
Under the GDPR, you have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected. Whilst no fee is charged, we may require you to prove your identity (with two documents of approved identification) before searching our records. At the present time, the information will be provided to you within one month from the date the request was received.
Identification that we accept
The following are examples of the type of identification that we can accept in order to process your information request:
Please note, if we have previously established your identity and it matches the information you provide, this may be sufficient for the purposes of actioning your request. If you have not previously provided us with identification, then we may require you to provide copy documentation of the examples listed above in order to process your request.
The amount we charge and the period of time in which we are able to action your request may alter by law. If so, this policy will be amended.
Any questions?
So that we avoid any delays to your application, please address any questions concerning our privacy and cookies policy to the Data Protection Manager at the registered office of Coln Residential Ltd set out below or using the email address provided in this policy.
Depending upon your location, different privacy rules may apply as a matter of law. These are presently harmonised within the EU, but you should note that any personal information that we use or process is done so in accordance with the law applicable in England, Wales or Scotland, as appropriate.
What is a cookie?
A cookie contains a small amount of data and (typically) a unique identifier. When you access any of our websites or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.
Why do we use cookies?
The information we obtain by monitoring all visits to our websites enables us to improve, through anonymous analysis, our services to our customers and visitors.
Many websites use cookies in order to see whether a device has visited the website before. Any repeat visit is verified by finding the cookie left previously. By using cookies in this way, we can provide a better and more personalised user experience. It also enables us to recognise whether you have already signed up to receive information from us – thus avoiding duplication.
Your web browser may also provide us with information concerning your devices, such as an IP address or details about the browser you are using. For example, if you are looking at a specific location or property, we may use your location to ensure that any web pages or communications are tailored to you.
Please note, you are able to change your cookies settings to control access to any device you are using.
Information about other websites
We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.
We occasionally release mobile applications to complement specific developments. Use of these mobile applications is set out in the terms and conditions, which you will need to accept in order to load and access the app on your device.
We may make changes and update our privacy and cookies policy from time to time and in accordance with the updated legislation. Any such changes will be shown here as part of our privacy and cookies policy and will apply from the date that they are published. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to our Data Protection Manager as referred to above.
Any contact you wish to make with us concerning this policy or how it works in practice should be directed to the Data Protection Manager. Please either write using the email address provided or via post to our registered office:
Coln Residential Ltd
19 Apex Court
Woodlands
Bristol
BS32 4JT
contact@colnresidential.com
¹ Platforms are the means by which we establish digital contact, including websites operated by us.
² IP addresses are specific to any device used. This could be a laptop computer, tablet and/or phone.
3 Similar developments may include developments in similar locations. Properties may include other properties within our range, which we consider relevant based on the previous contact with you.
Find out more about our current developments including features, pricing and availability.
Take a look at a selection of some of the many previous developments that we’ve been involved with.
© Coln Signature Homes 2024
19 Apex Court, Woodlands, Bradley Stoke, Bristol, BS32 4JT
+44(0)1454 301500Crafted by Lines
